Are you a highly organised and detail-oriented individual with a passion for delivering exceptional customer service? We are currently seeking a Customer Support Representative to join our campaign. If you thrive in a dynamic and fast-paced environment and are committed to providing exceptional customer support, we would love to hear from you.
Join our team and contribute to our mission of delivering outstanding service to our valued B2B clients.
Job specification:
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- Manage the inbound phone line and efficiently redirect calls to the appropriate team members.
- Provide guidance and accurate information to clients, ensuring they are supported and directed correctly.
- Resolve client queries effectively over the phone, demonstrating excellent problem-solving skills.
- Assist with administrative duties to ensure smooth operations of the customer support department.
- Strong interpersonal skills: Ability to build rapport with clients and colleagues, providing a friendly and professional experience.
- Excellent time management skills: Capable of prioritising tasks, managing deadlines, and handling multiple responsibilities efficiently.
- Problem-solving abilities: Proactive in identifying and resolving issues promptly, utilising critical thinking skills.
Job requirements:
- Exceptional organisational skills with an eye for detail.
- Ability to multitask and work collaboratively as part of a team.
- A team player with confidence, energy, and enthusiasm.
- Highly motivated and dedicated to delivering exceptional customer service.
- Previous customer service experience in a BPO environment is advantageous
- Polite telephone manner and excellent communication skills.
- Strong written and verbal communication
- Proficient in MS Office with the ability to quickly learn new systems.
Remuneration:
- Market-related
- Shift allowance
- Commission
- Medical Insurance and YouAssist (access to emergency response, trauma, and home assistance)
- Professional Development: Internal LMS with access to over 70 online courses
Working Hours:
- Monday to Friday, 9:30 am to 6:30 pm/10:30 am to 7:30 pm (depending on Daylight Savings)
- Transport will be provided for shifts ending at 7 pm (from work to home only)
Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.
