The Faculty Group Dental Practice (FGDP) with over 20 faculty dentists seeks a dynamic and skilled individual with at least two years' experience as a dental practice receptionist & cashier with the ability to work effectively in a fast-paced high-volume dental practice. Must have experience using the Dentrix dental software system, have strong people skills, organizational and multi-tasking skills and the ability to maintain professionalism under pressure. The Administrative Assistant is located in the School of Dentistry's Faculty Group Dental Practice, a dental practice with general and specialty dentists. The primary functions are customer service, answering phones, electronic patient registration and appointment scheduling, cashiering. The second function involves administrative duties including keeping the appointment calendar up-to-date, rescheduling patients when needed, preparing the FGDP deposit (if specifically assigned) and other varying assignments.
Percentage of Time:
100
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Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
24
Records
Qualifications
Required/Preferred
Ability to maintain accurate patient information data related to scheduled appointments, billing, reports, etc.
Required
Demonstrated skill in analyzing information, situations and procedures to define problems, formulate and appropriately rectify concerns.
Required
Demonstrated English verbal skills to obtain and convey information with diplomacy and clarity; to speak on the telephone or in person to individuals or groups using appropriate English vocabulary and grammar, maintaining a congenial, helpful attitude when faced with difficult situations.
Required
Excellent oral communication skills to diplomatically collect and relate information to patients, staff and faculty.
Required
Trained and have at least two years' experience working in the front office (reception, cashier) of a dental practice or clinic.
Required
Demonstrated skill to establish and maintain cooperative working relationships with professional and non-professional staff including the ability to collaborate with colleagues and work effectively as part of a team.
Required
Ability to use basic math skills to screen patients' accounts and prepare daily deposit.
Required
Ability to adapt to frequent interruptions and changes in work assignments and to prioritize work in a complex, high-volume, fast paced environment.
Required
Knowledge of dental terminology and procedures.
Required
Ability to perform independently, under pressure, answering multi-line incoming phone lines, address in person customers and follow through on assignments with minimal direction.
Required
Ability and willingness to dress professionally in business attire appropriate for position.
Required
Ability to recognize a situation when supervisor's consultation/assistance is appropriate and/or required.
Required
Demonstrated interpersonal skills to establish and maintain a dynamic and effective working relationship with a diverse group of faculty, patients and staff.
Required
Demonstrated skill in operating a PC compatible platform computer.
Required
Demonstrated data entry skills to enter accurate patient information; typing skills to accurately type forms and other documents.
Required
Demonstrated skill to work with frequent interruptions or to shift from one task to another without loss of efficiency and to maintain excellent recall of detail.
Required
Demonstrated skill in using the Dentrix electronic patient records and scheduling system.
Preferred
Demonstrated knowledge of what constitutes confidential information and skill in maintaining confidentiality with regard to sensitive patient, faculty, resident and staff information.
Required
Ability to interact with others in a manner which conveys the customer-focused philosophy of the practice.
Required
Ability to maintain good to excellent attendance.
Required
Demonstrated organizational skills to analyze situations and to plan ahead in order to prevent problems and promote efficiency.
Required
Ability to organize work and set priorities to reflect relative importance of job responsibility.
Required
Ability to comply with clinic policies by following established procedures.
Required
Demonstrated word processing skills to prepare reports and write correspondence.
Required
Additional Posting Information
Bargaining Unit:
CX-Clerical & Allied Services
Application Deadline:
07-31-2023
External Posting Date:
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